It is relatively easy for Australians to find out about others’ experiences when it comes to restaurants, hotels or movies, but the same cannot be said about community services. While these facilities are all required to be accredited, they are not currently obliged to measure the quality of their services based on the person’s experience.…

A community services perspective Customer service is about taking care of people by providing professional, helpful and high quality service and assistance before, during and after transactions with customers. Given the Government reform agendas of consumer choice and control, individualised support and budgets in aged care, disability and mental health services, there is now a…

The community services sector is currently facing its most disruptive period in Government reform. Following the lead from the NHS in the UK, the Australian Government is currently implementing reforms which harness an individual’s choice and control. To align with this new way of working and thinking, funding models have also changed. In most cases,…