Definitions

“You” and “your” Refer to you, as a user of the site.
 “user” Someone who accesses, browses, or in any way uses the site.
“We”, “us”, and “our” Refers to My Care My Choice Pty Ltd trading as My Care My Choice.
Terms and Conditions” The terms and conditions for use of the site as stipulated in the document named Terms and Conditions.
Personal Information”  The personal information you provide to us including, but not limited to, full legal name, date of birth, gender, postcode, email address, and phone number.
Third Party” An organisation with a relationship with My Care My Choice Pty. Ltd. for the provision or sale of products or services.
Contractor” A contracted and authorised organisation with My Care My Choice Pty. Ltd. for the provision of products or services.

Scope

This policy applies to the collection, storage and use of personal information by My Care My Choice Pty. Ltd. This policy applies to personal information collected from reviewers required to create a user account and online profile on the site.

Collection of Personal Information

My Care My Choice Pty. Ltd. collects personal information such as full legal name, gender, postcode, email address, telephone contact details and date of birth when you register on the site. Please note reviewers, or their nominated parent or guardian, must be a minimum of 18 years of age to register an account. We collect date of birth information to verify the user’s age.

Creating an account via Facebook will result in My Care My Choice Pty. Ltd. collecting all of public information stored in your profile, which can include name, age range, profile picture, gender, language and country, as well as your email address.

We collect this information about you to ensure transparency and accountability for reviewers using the site. We collect and hold this information in the event we need to contact you regarding your review, your use of the site, including breach of our Terms and Conditions. All personal information is held securely in the website and database, stored on a secure server here in Perth. Only My Care My Choice Pty. Ltd. authorised staff, management and approved contractors can access this data. The password for your account with My Care My Choice Pty. Ltd. is encrypted to ensure your online identity is protected.

My Care My Choice Pty. Ltd. uses your personal information to gather demographic statistics about users of the site and how people use the site. This information may also be used to inform advertising and marketing activities, including cookies. Specifically, we collect it:

  • for registration and to manage your account, including to allow your access to and use of our Site;
  • to communicate with you in general, including to provide information about My Care My Choice and invitations from the My Care My Choice community;
  • to send periodic emails, including newsletters;
  • to enable us to publish your reviews to the My Care My Choice community; to respond to your questions and comments;
  • to measure interest in and improve our products, services, and Site;
  • to engage in direct marketing that may be of interest to you in accordance with your preferences;
  • to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems;
  • to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and
  • as otherwise described to you at the point of collection.

Disclosure and Sharing

We do not share personal or identifying information to any third party, including overseas entities. We collect your personal information, including contact details, in the case your review results in legal proceedings or related investigations. With the exception of authorised contractors, My Care My Choice Pty. Ltd. will not disclose your personal details with any other third party without your written consent.

Rights and Choices

If you wish to obtain a record of your personal information collected, or your information is incorrect, it can be easily accessed and updated via your user log in and profile on the site. If for whatever reason this is not possible, contact My Care My Choice Pty. Ltd. and we will happily provide or update your information on your behalf. Please be aware we may ask security questions to confirm your identity first.

Destruction of Records

Your personal information is retained by My Care My Choice Pty. Ltd. for as long as your online account and profile remains active.

In the event your account is terminated, either by yourself or My Care My Choice Pty. Ltd in the event of a breach of our Terms and Conditions, all personal information stored in your profile is deleted from the database.

Anonymity and Pseudonyms

People using the site to search for services, who do not rate or review a service provider, are not required to supply My Care My Choice Pty. Ltd. with any personal information. People using the site to search for services are anonymous until they contact a service provider through the My Care My Choice site, contact My Care My Choice Pty. Ltd., or register an account and user profile.

When registering an account with My Care My Choice Pty. Ltd., you have the option to create a username which is different to your full legal name. This is in place to protect your identity and reduce the risk of you being identified by the service provider you review if you do not wish to be. Alternatively, your username can be the same as your full legal name to ensure full transparency for other reviewers and the service provider.

Complaints

If you have any reason to believe My Care My Choice Pty. Ltd. has breached this Privacy Policy, contact us to make the complaint directly in writing. If we are not able to resolve the issue, the complaint can be referred to the Office of the Information Commissioner (WA).

Contact Information

If you have any questions about this Policy or would like to make a complaint please contact us at:

My Care My Choice Pty. Ltd.

PO Box 6067

Girrawheen WA 6064